FAQ

Q. Do I need reservations?

A. No, reservations are not required but are highly recommended especially for meal trains and the Fireworks Express. If you know you are coming and don’t want to leave your ride to chance, get your tickets online today.

Q. Is the website secure?

A. Yes, our website is a secure website and safe for credit card transactions.

Q. Can I pay in cash in advance and not use a credit card?

A. Yes, you can pay with cash in advance at the ticket booth, but not online because our website does not support cash purchases. Please see ticket booth hours.

Q. Do you mail me the tickets?

A. No, we do not mail you the tickets because they may not arrive before your departure to Wellsboro. You can pick-up your tickets at the ticket booth at 35 Charleston Street in downtown Wellsboro prior to the train ride.

Q. Where do I pick up my tickets?

A. Tickets can be picked up at our ticket booth, located at 35 Charleston Street in downtown Wellsboro.

Q. When is the ticket booth open?

A. The ticket booth is open only on days with scheduled train rides. It opens 90 minutes prior to a train’s departure and closes when the train departs the station. Tickets are available at the Wellsboro Chamber of Commerce building at 114 Main Street in Wellsboro from Monday to Friday 8:30 AM to 4:30 PM or Saturday 10:00 AM to 2:00 PM.

Q. How soon should I arrive before my train?

A. We recommend arriving at least 1 hour prior to your train’s scheduled departure time to allow enough time to pick up your tickets and start the boarding process. Assigned seating is used only for meal trains. All other trains are open seating. If you have a seating preference, please arrive early.

Q. What is the physical address of the train?

A. 35 Charleston Street, Wellsboro, PA 16901 across from the Wellsboro House restaurant. Note: please review your GPS directions, as they may be inaccurate.

Q. Is it a round trip?

A. Yes, all excursions are round trip.

Q. Are there bathrooms onboard?

A. Yes, we have flushable restrooms onboard the train.

Q. Are pets allowed on the train?

A. No, pets are not allowed onboard the train. Service animals are the only exception.

Q. Does the train still run when it is raining or snowing?

A. Yes, we run trains in inclement weather as scheduled, but we reserve the right to cancel a train due to weather conditions if needed. Please check the website or call with questions 570-724-0990.

Q. Is the train handicap accessible?

A. We have limited accessibility on the train. There is a ramp to the train platform that leads to a 28″ door opening to our table car. We do not have handicap restroom facilities onboard the train. Please call for additional information: (570) 724-0990.

Q. Is the train climate controlled?

A. The dining car is equipped with heating and air conditioning. Temperatures may vary due to the ages of the cars so dressing in layers is often helpful. The open air car is naturally heated and cooled with a 20mph breeze. If you want to be outside, dress accordingly.

Q.Is the train BYOB?

A. No, there is no alcohol permitted on the train.

Q. Can I get a table for two on a dining train?

A. To request a table for only two people please call (570) 724-0990 and we will do our best to accommodate your request. All tables are designed to seat 4 people.

Q. How do I request being seated with another couple?

A. Use the “comment” box when purchasing your tickets online to note your seating request. We will do our best to honor your request.

Q. Do you have a vegetarian menu requests?

A. Yes, we can accommodate vegetarian requests with prior notice. Please use the “comment” box when purchasing your tickets online to note your request.

Q. Can you accommodate an allergy request for a meal train?

A. Yes, with prior notice we will do our best to accommodate an allergic request. Please call (570) 724-0990 or if you are purchasing online, please add your request to the “comment” box on the customer input page.

Q. Where can I find the menu on the website?

A. Click on the menu page and the Sunset Dinner Menu link.  Menus are offered for the month with many of our chef’s specialties available. Please also make your selection during the order entry process.

Q. Is there reserved seating?

A. Dining passengers will have assigned seats in the dining car. Ride only passengers will not have assigned seating. Ride only passengers are seated on a “first come, first served” so get there early if you have a seating preference.

Q. Can I get a refund if I can’t make it?

A. All sales are final. We do not offer a refund for any tickets purchased. However, we will exchange tickets for a future ride.

Q. Do you go through the PA Grand Canyon?

A. No, unfortunately there are no longer train tracks through the Canyon. The train follows Crooked Creek north to beautiful Hammond Lake.